Anyone who's been frustrated by scheduling an appointment with their physician should at least fast forward to 51:55 in her talk.
A few years ago I posted something similar on the bulletin board outside my office. I'd forgotten I had an MD in one of my classes, and he ... took issue with it :)
However, my ophthalmologist uses the short-queue method and from my patient-centric view it works pretty well.
I'm a software development manager and software architect.
I've been doing this stuff since the late 80's, mostly on Unix building distributed IT systems.
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I really like some of these Google talks.
Anyone who's been frustrated by scheduling an appointment with their physician should at least fast forward to 51:55 in her talk.
A few years ago I posted something similar on the bulletin board outside my office. I'd forgotten I had an MD in one of my classes, and he ... took issue with it :)
However, my ophthalmologist uses the short-queue method and from my patient-centric view it works pretty well.
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