Thursday, December 28, 2006

Competing on the basis of speed

Good stuff by Mary Poppendieck (one of the Lean/Software gurus)

I also noticed that Google has a whole section of videos categorized as “engEDU” Worth looking through:


Blogger brent said...

I really like some of these Google talks.

Anyone who's been frustrated by scheduling an appointment with their physician should at least fast forward to 51:55 in her talk.

A few years ago I posted something similar on the bulletin board outside my office. I'd forgotten I had an MD in one of my classes, and he ... took issue with it :)

However, my ophthalmologist uses the short-queue method and from my patient-centric view it works pretty well.

4:16 PM  

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