Give JIRA a look

If you need a bug tracking tool (or other issue tracking, such as small scale project management), give JIRA a try.

I rarely find software that meets some of what I consider to be important non-functional requirements:

It is web based software, yet trivial to install. To me this indicates that the developers got it right--they are correctly leveraging the abstraction layers provided by platforms such as the operating system, the jvm, rdbms servers, application servers, etc. This gives me confidence in their understanding of application architecture.

It has a clean, good looking, intuitive interface. This not only makes the software easy for me to use, but easy to sell to others in my organization--thus increasing its likelyhood of use. This is important so a shared application can benefit from the Network Effect.

It is customizable. So I can add fields to issues quickly and easily.

Finally, it is powerful. It's loaded with enough features that it provides that critical mass of functionality to do the job for most software shops.